US/Canada：+1 8883920131
Australia：+61 1300489145
Email：feedback@fantuan.ca
You may also contact our online customer service on the Fantuan app by using the "Help" tab. We are available to help you with all your questions 24/7.

Promotion information can be found on the Fantuan app at the home page. You can also follow Fantuan's public WeChat account to get the most updated promotions.

Fantuan’s average fastest delivery time is around 30 minutes. There are a wide variety of factors that may cause contribute delayed to a later delivery time:
 1)Order queue acceptance: we need to arrange orders in a queue based on the time of their placement - orders at the end of the queue may have extended delivery times. 2) Restaurant preparation time: delivery time can be extended due to order with a large amount items or longer preparation time of certain dish. It generally takes about 20 minutes for the restaurants to prepare the meals. 3) Extreme weather: roads become hazardous under extreme weather conditions which can affect order distribution efficiency and therefore extends arrival time. 4) Drivers’ accidents: Occasionally, there will be collisions on the road, road repairs, traffic jams, etc., resulting in increased delivery time. While we cannot control all these factors, we will do our best to get your orders delivered on time and hope to have your understanding and support. Ordering in advance will effectively ensure your order arrival time.

In case of any problems with your order, please contact our customer service team in time to sort it out. If your order is damaged, such as a serious food spill, there will be a compensation. If there is a problem with the quality of the food, our customer service team will help you contact the restaurant for negotiation or compensation.

Yes! If you need an invoice/receipt, open your app and find the designated order in “Order History.” Once you clicked on this order, click on the button labelled as “Receipt” - click here, enter your email address and click “Send Receipt.” You should find your invoice/receipt in your email inbox.

Applicable to users of the Fantuan Delivery and Chowbus mobile apps.:
- Open the client app on your mobile phone.
- Log in to your account.
- Go to the account page.
- Click to enter the settings page.
- Click on "Delete Account".
- Confirm the data to be deleted.
- After confirming that everything is correct, click "Confirm".

To become a courier in Fantuan, fill out the application at http://fantuan.ca

Fantuan’s couriers need to deliver with their own vehicles, car, electric car, motorcycle or bicycle. In addition, they have the option to rent electric bicycles from Fantuan.

Yes, you must provide legal documents to prove your eligibility to work as a partner with Fantuan.

Once you provide the legal documents required, you can immediately become a Fantuan driver.

The tax documents will be sent to the email addess provided by your registered account during late February every year. If you have any doubts, feel free to contact us via email:. Thank you!

The refund process depends on your bank’s settlement process. You can check your bank statements - some banks will provide a refund while others will directly adjust the previous order amount.

The credits will expire one year after the date they are issued.

To become a partner merchant, fill out the application at http://fantuan.ca. You can also call your local office.

Someone from our team will help answer your questions every step of the way!

Fantuan will have various online and offline promotions every month. To participate, find your local Fantuan marketing operations representative. 

If you have questions about your business being listed on Fantuan’s platform, including requesting it to be removed, please contact merchantfeedback@fantuan.co 

Fantuan accepts the following payment methods:
- cash
- Interac - supports debit card
- Visa and MasterCard
- WeChat payment - Alipay (only through Fantuan app)

Please check if your debit card has a Visa or MasterCard symbol on it - if it does, please select Visa/MasterCard payment method.